Shipping Policy

Order processing

Rehmat Panjab currently accepts and delivers orders within India only. Cash on Delivery is not available.

Confirmed orders are normally prepared and dispatched within 1–2 business days. Processing may take longer during public holidays, unusually high order volumes, address-verification issues or circumstances outside our reasonable control.

Orders placed through WhatsApp remain order requests until Rehmat Panjab confirms the products, price, delivery address and payment.

Delivery estimates

After dispatch, delivery is normally expected within 3–7 business days. Delivery times are estimates rather than guarantees and may vary by destination, courier operations, weather, public holidays, transport disruption and other circumstances outside our control.

Shipping charges

Orders with an eligible product subtotal of ₹1,000 or more receive free standard shipping. Eligibility is calculated after product discounts and coupons, excluding shipping charges.

For eligible product subtotals below ₹1,000, the available delivery charge is calculated and disclosed before payment or manual order confirmation.

Coupons do not reduce shipping charges unless an offer expressly states otherwise.

Tracking

When tracking is available, Rehmat Panjab will send shipment or tracking information using the customer’s provided email address, phone number, WhatsApp number or another available order-contact method.

Courier delivery may be arranged manually. No active shipping-platform integration is represented until onboarding and production verification are complete.

Address accuracy and changes

Customers are responsible for providing a complete and accurate name, phone number, postal code and delivery address.

An address-change request must be submitted within 12 hours of ordering and before dispatch. We cannot guarantee a change after an order has been packed, handed to a courier or dispatched.

Additional charges caused by an incorrect or incomplete address may be payable by the customer.

Failed delivery

If delivery fails because the customer is unavailable, refuses delivery, provides an incorrect address or does not respond to the courier, the parcel may be returned to Rehmat Panjab.

Failed deliveries and any reshipment request are reviewed manually. Return-to-origin charges are not deducted automatically.

Delays or lost shipments

If tracking has not updated for an unusual period or a parcel appears lost, contact us with the order number. We will raise the matter with the courier and provide an update after receiving available information.

Damaged packages

If a parcel arrives visibly damaged, leaking or contains an incorrect product, record a clear, continuous unboxing video before opening or removing the contents. Contact Rehmat Panjab as soon as possible, preferably within four hours of recorded delivery, and provide the order number, video and clear photographs.

This reporting target helps us investigate courier and packing issues quickly. It does not exclude rights that cannot legally be limited.

Contact

Email: support@rehmatpanjab.com. Phone: +91 70094 64475. Hours: 10:00 AM–7:00 PM IST, Monday–Sunday.

These terms do not exclude rights or remedies that cannot legally be limited. If a policy term conflicts with mandatory law, applicable law prevails.