Cancellation, Return and Refund Policy

Order cancellation

A customer may request cancellation within 12 hours of placing the order, provided the order has not already been packed, processed for dispatch or handed to the courier.

A cancellation request is not final until confirmed by Rehmat Panjab.

Once an order has been dispatched, it cannot ordinarily be cancelled. The customer may still contact us if the order is damaged, incorrect, lost or affected by another verified fulfilment problem.

No change-of-mind returns

Rehmat Panjab does not accept returns, exchanges or refunds after delivery merely because:

• The customer changed their mind.
• The customer no longer wants the product.
• The fragrance differs from personal expectations or preferences.
• The customer selected the wrong product or bottle size.
• The product has been opened or used.

Fragrance expectations

Fragrance perception and performance can vary between people, skin types, climates and methods of application. Product descriptions and Rehmat Guide recommendations provide guidance and are not guarantees of personal preference.

This restriction does not apply where a customer has received a verified damaged, leaking, defective or incorrect item or where applicable law requires another remedy.

Damaged, leaking, defective or incorrect items

Contact Rehmat Panjab as soon as possible, preferably within four hours of recorded delivery.

The product and original packaging should be retained until the review is complete.

Claims are assessed using supplied evidence, order records, inventory records and available courier information. False, altered or incomplete claims may be rejected where legally permitted.

• Order number
• Clear, continuous unboxing video
• Photographs showing the packaging, shipping label and affected product
• A short description of the issue

Resolution

For an approved damaged, defective or incorrect-item claim, the customer may choose a replacement of the affected item, subject to stock availability, or a refund of the approved product amount.

If a replacement is unavailable, an eligible refund will be offered. Rehmat Panjab will provide instructions if the affected item must be returned. Customers should not send products back without authorization.

Refund processing

Approved refunds will be initiated within two business days.

The customer’s bank, card issuer, UPI provider or payment service may require additional time to credit the amount. This external processing time is outside Rehmat Panjab’s direct control.

Refunds will ordinarily be issued to the original payment method. Original shipping charges are non-refundable except where applicable law requires otherwise or Rehmat Panjab confirms another resolution.

Coupon adjustments

Where an order used coupon NEW or another discount, any approved refund will be based on the amount actually paid for the affected product after discount.

Coupon eligibility is not automatically restored following cancellation or refund. Rehmat Panjab may restore eligibility after reviewing the order.

Contact

Email: support@rehmatpanjab.com. Phone: +91 70094 64475. Hours: 10:00 AM–7:00 PM IST, Monday–Sunday.

These terms do not exclude rights or remedies that cannot legally be limited. If a policy term conflicts with mandatory law, applicable law prevails.